Condoms West

At Condoms West, we are committed to providing our customers with exceptional service. Providing this service involves the collection, use and disclosure of some personal information and protecting customers’ personal information is one of our highest priorities. As of January 1, 2004, businesses and not-for-profit organizations operating in British Columbia are subject to the Personal Information Protection Act (PIPA) which sets the ground rules for how BC businesses may collect, use and disclose personal information.

We will inform our customers of why and how we collect, use and disclose their personal information, obtain their consent where required, and handle their personal information in a manner that is appropriate in the circumstances.

Collecting Personal Information

We will only collect customer or client information that is necessary to fulfill the following purposes:

• To verify identity;
• To understand client product preferences;
• To open and manage an account;
• To deliver requested products and services; and,
• To meet regulatory requirements.

Consent

Consent can be provided in writing or it can be implied where the purpose for collecting, using or disclosing the personal information would be considered obvious and the customer or client voluntarily provides personal information for that purpose.

Consent may also be implied where a client is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the customer does not opt-out. A customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the consequences and assist the client in making an informed decision.

We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances:

• For the purposes of collecting a debt;
• To protect ourselves from fraud; and,
• To investigate a breach of an agreement.

Using and disclosing personal information

We will only use or disclose customer personal information when necessary to fulfill the purposes identified at the time of collection such as:

• To contact our customers’ directly about products and services that may be of interest or are related to their order.

We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so. We will not sell our client lists or personal information to other parties.

Retaining personal information

We will retain client or customer personal information only as long as necessary to fulfill an order or discharge a requested service.

Securing personal information

We are committed to ensuring the security of client or customer information in order to protect it from unauthorized access, collection, use, disclosure, copying, disposal or similar risks.

We will use appropriate security measures when destroying clients and customers personal information. We shred all paper files and delete electronically stored information.